ShippingDo you offer free shipping?
Orders within Canada & USA are eligible for free shipping on all orders over $100. All other orders are shipped at a flat rate $10 shipping charge.
How long before my order ships out?
1-3 business days. We try our very hardest to ship your order out as soon as we can but buffer in time for quality control product replacements and higher order volumes. We keep all our customers updated by email as soon as your order ships out.
Where do you ship?
We currently ship within Canada and to the continental USA.
Where do you ship from?
We pack and ship from our warehouse located in Scarborough, Ontario.
Who do you ship with?
Canada - We ship using Canada Post, UPS and FedEx
USA - We ship using USPS and FedEx.
Worldwide - We use FedEx
We do our very best to negotiate the best shipping rates with our carriers, so that we can pass those savings on to you. If you would prefer to use your own carrier you can reach out to us directly and we can make the necessary arrangements so that you don't get charged shipping when checking out.
Can I track my Orders?
Definitely! We send out emails at every step our your shipments journey, so that you know exactly where it is.
When will I receive my Order?
We do our very best to get your order out the door within 1-3 business days. Once it's with the shipping carrier you can expect your order to arrive within 3-10 business days. The transit time varies depending on the destination.
Why can't my product be sent by air?
Due to the nature of our oils and raw materials, flash points vary from product to product. For that reason our products can be classified as hazardous good when transported by air. For that reason, we cannot ship orders by air.
Do you do Drop Shipping?
No. We do not do drop shipping at this time. We are however working on a solution internally that will allow us to in the future.
Policy and Procedures
How does your 100% Customer Satisfaction Guarantee Work?
If for any reason you're not happy with your purchase in the first 14 days, you can reach out to our customer service team and we will do everything in our power to make things right. If for any reason we cannot make you happy with your purchase, we will refund your purchase. We may ask some questions to understand what went wrong and how we can improve, but you can rest assured that we will not feel good keeping your hard earned money if you're not happy with our service.
I would like to return product beyond the allowed 14 days. Can this be done?
Returns beyond the allotted return period require the approval of a Manager, and will be allowed solely at the discretion of Elska Naturals. In all cases a 20% restocking fee will be assessed. Refunds or credits will be applied as per the customer's request.
How do I return a product?
All product returns require an authorization number. Please call our Customer Service line to receive a Return Authorization Number and instructions on returning. All subjective returns (where there has been no mistake from our end) will be assessed a 20% restocking fee, or a minimum of $10, whichever is greater.
Can I make changes to my order after I have submitted it?
In most cases, we can make changes to your order as long as it hasn't shipped. The best bet is to reach out to our customer service team and see if it is possible. If we can make changes, we will case by case.
What if I want to cancel my order after it has been placed?
If you're order hasn't been processed and shipped, we can cancel your order with no hassle. If the order has shipped out however, we would need to wait until the order is returned back to us before refunding the purchase. Cancelled/returned orders will be subject to a 20% restocking fee.
Do you have a minimum order?
No, you can order as little as you like. With that said, it's best to get your order past the $100 mark so that you can take advantage of our free shipping within Canada & USA.
When will my order be processed?
Order processing takes 1-3 business days.
Are back-orders automatically filled?
No. In the event of a back order, we will contact you prior to shipping. We will however make a note of your interest in the item and will let you know as soon as the item is back in stock.
Do you accept verbal or faxed orders?
Yes we do. You can place your order over the phone, email or fax it in if you choose.
What methods of payment do you accept?
We accept Visa, Master Card, American Express, Pay Pal, Certified Cheque, Wire Transfers, Direct Banking Deposits, E-mail Transfer and International Money Orders.
All payments should be mailed to the Canadian office:
255 Village Green Square, Unit 2306
When is my credit card charged?
Payments are taken from credit cards as soon as an order is processed. If there are any backorders or changes for discounts or freight a refund will be issued before the shipment leaves our warehouse.
Do you have a physical store that we can visit?
We do not have a retail store at this time. We will be working on a retail space and this should be ready closer to the end of 2018.
Product Related Questions
Are your products organic?
We are currently working with QAI to get our organic certification. Although we currently cannot label our products as "organic", all of our oils are 100% pure and natural, of therapeutic grade and free from any chemicals or pesticides
We should be certified in the upcoming weeks and will update our product labels accordingly. In the meantime, feel free to reach out with any product specific questions.
Do you provide certificates of analysis and GC/MS reports?
Yes! We are currently in the process of having them all uploaded to their individual product pages. If we haven't got to the particular product you're looking for yet, please feel free to reach out and we will get it over to you asap
Are you part of the Leaping Bunny Program (Coalition for Information on Cosmetics)?
Since we are a wholesaler, we are unable to register with the program. That being said, our customers are definitely able to use our supplies in their formulations and register with them if they wish.
Are your products cruelty free?
We believe in the value of all life and do not test on animals. We also only work with farms and suppliers that do not test. Any toxicology information is obtained from reference materials.
Can your oils be ingested?
All our supplies are meant to be used externally and not ingested. Although our oils are food grade in many cases, the International Federation of Aromatherapists that does not recommend ingestion of essential oils unless under the supervision of a Medical Doctor who is also qualified in clinical aromatherapy as practiced in France.
Website QuestionsI forgot my password OR my password does not seem to work!
All passwords are CASE SENSITIVE, so please make sure that you're entering the same password case you used when registering. If you're still having issues, you can simply click on the "forgot your password" link on this page and a password reset link will be emailed over to you. If your'e still having issues, reach out to our customer support team and we will figure it out together.