Shipping Policy

Elska Natural Shipping Infographic

How long before I get my order?

We ship out our products within 1-3 business days, throughout Canada & the Continental USA. Normally once an order is with the post office it can take between 3-5 days to arrive, depending on your location. For example orders in Ontario can arrive the next day after we drop off to the post office, and orders to BC will take 3 days to arrive.

Who will you ship my order with?

Our default shipping agents are Canada Post (in Canada) and USPS (for USA).

What are your shipping rates? Do you offer free shipping?


Under $150 - Carrier calculated rates (shown at checkout)

Over $150 - Free Shipping (Up to 20lbs)


Under $150 - Carrier calculated rates (shown at checkout)

Over $150 - Free Shipping (Up to 20lbs)

What if my order exceeds 20lbs?

It would be tough to offer free shipping on orders over 20lbs and still be profitable on the order. We do our very best to keep shipping rates reasonable but in cases where your order exceeds 20lbs in total weight, we will inform you of the cheapest shipping option we can secure and ask for you to confirm the revised shipping charge. This rarely happens (most orders fall below 20lbs) but it can happen on large bulk orders.

In any case, we will always confirm with you prior to revising anything in your order.

How do I track my order?

Once your order is shipped, you will receive an email notification with a tracking number. All our orders are shipped out with tracking numbers.

Where do you ship from?

Orders are shipped from our central warehouse in Ontario, Canada. We currently ship by ground courier to all provinces in Canada and throughout the continental USA.

Can I pick up my order?

We do not currently have pick up service for orders. This may change in the upcoming months. We will make an announcement in our newsletter when this changes. Stay tuned.

Will my order be delivered if i'm not there?

Our shipments are always delivered to a physical person (unless you advise us to do otherwise). This ensures that no packages are left unattended and that your items arrives safely to you. In the event that you're not able to be there to receive your item, a post card is left to pickup your package at the post office. 

Do you ship to the USA?

Yes we do. Shipping to the USA is normally a breeze, but please ensure that you're not ordering any restricted items into the USA that can cause delays or be rejected by US border services. Any additional duties and taxes levied would be the responsibility of the customer. Under the current NAFTA agreement, orders under $800 are clear from any additional charges.